
WE LET OUR CUSTOMERS SPEAK FOR US...
Results
94%
Said their girlfriend loved the custom name and thought it was a “next-level” gift.
92%
Felt more confident gifting it because it looked premium, personal, and not cheesy.
98%
Said it got the best Valentine’s reaction compared to flowers/chocolates.
FAQ
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive in 8–14 days. We recommend ordering early for Valentine’s Day to ensure on-time delivery.
What is your return policy?
Return Policy:
We want you to be completely satisfied with your purchase from Velurella. If you're not happy with your order for any reason, we offer a hassle-free return policy.
Conditions for Returns:
- Initiating a Return:
- Return Eligibility:
- Return Shipping:
Refund Process:
Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.
Exchanges:
If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
If you have any questions about our return policy, feel free to reach out to our customer support team!
Does it come ready to gift?
Yes! Each order comes beautifully packaged